Autoresponder emails
Send an automatic confirmation to form submitters after their submission passes spam checks. Customize the subject and message with merge tags — unknown tags are safely ignored.
When emails are sent
- Autoresponder is enabled on the form
- Spam processing has finished
- The submission is not flagged as spam
- The submitter left a valid email address
Spam and bot submissions never trigger autoresponders.
Available merge tags
| Tag | Replaced with |
|---|---|
{{reference_id}} |
Obfuscated submission reference (safe to share with the submitter) |
{{submitted_at}} |
Submission date and time in your team timezone |
{{form_name}} |
Name of this form |
Tags like {{name}} or {{email}} are not supported.
If you paste an unsupported tag, it is removed from the sent email so nothing broken is delivered.
Example templates
Simple confirmation (default)
Subject: We received your message — ref {{reference_id}}
Thank you — we received your message. We will review your submission and get back to you soon.
Support request
Subject: Support request received ({{reference_id}})
Your support request has been received.
Reference: {{reference_id}}
Submitted: {{submitted_at}}
Our team typically responds within one business day. Please quote your reference if you follow up.
Contact form
Subject: Thanks for contacting us
Thank you for reaching out via {{form_name}}.
We received your message on {{submitted_at}}.
Your reference is {{reference_id}}.
Someone from our team will be in touch shortly.
Newsletter / waitlist
Subject: You're on the list
Thanks for signing up.
Confirmed: {{submitted_at}}
Reference: {{reference_id}}
You can use this reference if you need to contact us about your signup.
Setup
- Open your form in the dashboard → Edit
- Enable Autoresponder
- Customize subject and message (or leave blank for the default)
- Save the form